1. Overview
This Return and Refund Policy applies to all bookings and transactions related to our group tourism travel services. As we only accept payments in cash or cash-on-delivery (COD), all refunds will also be processed in cash.
2. Eligibility for Refunds
- Refunds are available only for cancellations made within the specified timeframe outlined in our Terms and Conditions.
- Refund eligibility depends on the cancellation policy associated with the specific travel package.
3. Refund Process
- Notify us of your cancellation via email or phone.
- Provide your booking details, proof of payment, and identification to initiate the refund process.
- Refunds will be processed in cash within [Insert Number] business days of approval.
- Cash refunds must be collected in person at our office or delivered via an agreed-upon method.
4. Non-Refundable Items
- Deposits or fees clearly marked as non-refundable during the booking process.
- Cancellations made outside the specified refund eligibility period.
- Refunds will not be granted for no-shows or failure to comply with travel requirements (e.g., valid documents).
5. Dispute Resolution
If you have concerns about your refund, contact us directly to resolve the issue. Our team is committed to assisting you.
6. Amendments
This policy is subject to change. Updates will be communicated via our official channels.
7. Contact Us
For refund requests or inquiries, please contact us at [email protected].